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Robert Zapfel to join Xerox as president of services business

Staff writer | Norwalk, Conn., USA | March 24, 2014
XeroxMarch 24, 2014, Norwalk, Conn., USA - Xerox announced the appointment of Robert Zapfel as president, Xerox services and an executive vice president of the corporation, effective April 1, 2014.
Mr. Zapfel is a 35-year veteran of IBM who helped guide the transformation of the company’s Services business to a profitable model with a sharp focus on delivering excellence to clients. He left the company in 2013.

Over the span of two decades at IBM, Mr. Zapfel held a host of senior leadership positions in Services, including head of the IBM’s Global Technology Services business for the Americas, head of its 90,000 person strong Global Delivery organization, and head of Strategy. He also ran the Travel and Transportation and Financial Services verticals, as well as the services operations in Latin America. In addition, he ran IBM’s global financing unit. He began his career in Chicago as a sales representative in 1977.

Mr. Zapfel served on the board of directors of Viewpointe from its founding in 2000 through 2013. He holds a Bachelor of Arts degree from Northwestern University, and a Master of Management degree from the university’s Graduate School of Management. He received a Juris Doctor from the Chicago-Kent College of Law.

Mr. Zapfel will succeed Lynn Blodgett, who will retire at the end of 2014. Mr. Blodgett will continue with the company as a corporate executive vice president assisting in a seamless transition to Mr. Zapfel.

Mr. Blodgett is president of Xerox Services, a position he was appointed to January 2012. Prior to this appointment, he was president and chief executive officer of Affiliated Computer Services, Inc., a Xerox Company. He served as the leader of ACS - Affiliated Computer Services, Inc. - since November 2006. He is also an executive vice president of Xerox Corporation, appointed when Xerox acquired ACS in February 2010.

Prior to his appointment of president and CEO, he was executive vice president and chief operating officer. In this position, he was responsible for the company's broad-based business process outsourcing and information technology operations and solutions delivered to commercial and government markets.

Mr. Blodgett is a pioneer in the BPO market. In 1985, he and his brother co-founded Unibase, a data entry company acquired by ACS in 1996. He attended Brigham Young University and the Utah Technical College.