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These are best and worst airlines and airports of 2018, U.S. performed badly

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Staff Writer | Monday June 18, 2018 7:26AM ET
Hamad International
Air traffic   Hamad International Airport

AirHelp, a flight compensation company, announced its annual AirHelp Score which rates the world’s best and worst airlines and airports.


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The 2018 AirHelp Score resulted in new winners for airlines with Qatar Airways claiming the #1 spot, followed by Lufthansa and Etihad Airways.

The AirHelp Score is the most comprehensive and accurate data-based evaluation of airlines and airports, rating them on quality of service, on-time performance, claim processing (airlines only) and online consumer sentiment analysis (airports only).

Making improvements to on-time performance and claims processing allowed Qatar Airways to dethrone Singapore Airlines, which dropped to #4 among 72 airlines for 2018.

Worldwide, Lufthansa, Etihad Airways and South African Airways rounded out the top five.

Among the top airlines in the United States according to volume of passengers, American Airlines is ranked at #23, United Airlines at #37 and Delta Airlines at #47, which puts United Airlines and Delta in the bottom fifty percent of airlines worldwide based on AirHelp’s ranking.

Globally, the five airlines with the lowest ratings include Air Mauritius, easyJet, Pakistan International Airlines, Royal Jordanian Airlines and WOW Air.

This year saw a shift in airport ratings as well. Customers enjoyed the best experience at Hamad International Airport, Athens International Airport and Tokyo Haneda International Airport which were ranked top 3, whereas London Stansted Airport and Kuwait International Airport fell short with the bottom spots.

United States-based airports Seattle-Tacoma Airport and San Francisco International Airport came in at #33 and #45 out of the 141 airports ranked.

Overall, only 6 U.S. based airports fell into the top fifty percent globally, with many airports falling at the bottom of the list, like Newark Liberty International Airport which ranked among the bottom ten percent of airports that were rated.

All airports were rated based on on-time performance, quality of service and passengers’ experiences expressed on social media.

 

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