Ready 2 Order pilot launches this week in two Grand Lounge Elite airport lounges in Mexico CityChristian Fernsby ▼ | October 2, 2020
Collinson is launching the pilot of its new Ready 2 Order digital food and beverage (F and B) solution.
Ready 2 Order will bring back the pleasure of enjoying complimentary F and B service at the airport lounge, as coronavrus has led the majority of lounges to limit or remove self-serve buffets.
With Ready 2 Order, lounge visitors can scan a QR code or tap an NFC-enabled device on signage at each table or seat within the lounge, to see a lounge-specific menu and make their selection. The order will be delivered directly to the table, or collected at an assigned pick-up point, depending on the individual lounge.
A recent survey from Collinson’s Priority Pass of 22,000 global travellers found that nearly 3 in 4 frequent flyers (71%) are ready to return to travel now or within the next 3-6 months.
The survey also found that almost 7 in 10 travellers are willing to pay for access to an airport lounge where social distancing is maintained, and the majority of travellers (57%) plan to use their airport lounge access more than they did before the coronavirus outbreak. 80% of travellers would like to see contactless services across the journey the next time they travel. ■