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Airline consumer complaints up from previous year

Staff Writer | June 15, 2017
The U.S. Department of Transportation (DOT) today released its June 2017 Air Travel Consumer Report, compiling air carrier data for the month of April 2017.
Airline consumer complaints
Air travel   DOT received 1,909 complaints
In April, DOT received 1,909 complaints about airline service from consumers, up 70.0 percent from the total of 1,123 filed in April 2016 and up 68.6 percent from the 1,132 received in March 2017.

The reporting carriers canceled 1.6 percent of their scheduled domestic flights in April 2017, up from the 0.9 percent cancellation rate posted in April 2016, but down from the 1.8 percent rate in March 2017.

The reporting carriers posted an on-time arrival rate of 78.5 percent in April 2017, down from both the 84.5 percent on-time rate in April 2016 and the 79.9 percent mark in March 2017.

At the end of April, there were two flights that were chronically delayed – more than 30 minutes late more than 50 percent of the time – for three consecutive months.

There were 28 additional regularly scheduled flights that were chronically delayed for two consecutive months.

There were no chronically delayed flights for four consecutive months or more.