READ MOREThe company has been engaged with its federal regulators to address these issues and is remediating affected customers.
Under the terms of the agreement, Wells Fargo will:
Pay a total of $575 million to resolve civil claims that the state Attorneys General otherwise might bring arising out of or related to the covered conduct prior to the effective date of the agreement.
Maintain designated teams to review and respond to customer inquiries on the covered issues.
Create and maintain a website that describes the issues and Wells Fargo’s existing remediation efforts, and identifies contact information for consumers to utilize if they have any questions or concerns about the covered issues.
Wells Fargo will also provide periodic reports to the states on the progress of its existing remediation efforts.
As of the end of third quarter 2018 the company had accrued $400 million of the settlement amount and expects to accrue the remaining $175 million in fourth quarter 2018. ■