FCC reaches $40 million settlement with T-Mobile USA on rural callingStaff Writer | April 18, 2018
The Federal Communications Commission (FCC) reached a settlement concluding its investigation into whether T-Mobile USA violated the Communications Act.
Communications Injecting false ring tones
T-Mobile agreed to pay $40 million to the U.S. Treasury and entered into a compliance plan to prevent future violations.
FCC Chairman Ajit Pai stated: It is a basic tenet of the nations phone system that calls be completed to the called party, without a reduction in the call qualityeven when the calls pass through intermediate providers.
The FCC is committed to ensuring that phone calls to all Americans, including rural Americans, go through.
The FCCs Enforcement Bureau opened an investigation following rural carrier and consumer complaints that T-Mobile callers were unable to reach consumers served by three rural carriers in Wisconsin.
Although T-Mobile reported to the FCC that the problems had been resolved, the Commission continued to receive complaints that calls were failing.
In addition, call completion complaints filed directly with T-Mobile showed patterns of problems with call delivery to consumers in at least seven other rural areas.
The investigation also revealed T-Mobiles practice of injecting false ring tones into certain calls.
T-Mobile reported that it had done so on hundreds of millions of calls and admitted that its actions violated the Commissions prohibition of injecting false ring tones on any calls. ■