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Vodafone and T-Mobile sued for deception in Netherlands

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Staff Writer | August 31, 2016
Vodafone and T-Mobile are being taken to court in the Netherlands for misleading customers about the cost of mobile phone contracts.
Vodafone
Communications   To pay back hundreds of euros
ConsumentenClaim wants the courts to force the phone firms to pay back hundreds of euros to individual customers who have paid too much for their all-in contracts.

The claim focuses on contracts which included a phone. The Supreme Court recently ruled that these deals are effectively a credit agreement and that the phone is bought off during the lifetime of the contract.

If the customer extends the contract without a new phone, the cost of their subscription should fall, Stef Smit of ConsumentenClaim told broadcaster NOS.

People who extend their contracts without a new phone are spending between €20 and €30 too much a month on their contract and are entitled to a refund. He estimates up to a million Vodafone and T-Mobile clients may have been duped out of several hundred euros each.


 

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