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Thomas Cook to shut 21 stores and cut jobs in shift to online

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Staff Writer | Friday March 22, 2019 7:41AM ET
Thomas Cook
Britain   Growth in online has been the fastest in all sales channels

Thomas Cook announced new measures to streamline its UK retail network as part of an ongoing programme to drive greater efficiencies across the business and address changing customer behaviour.


More and more holidaymakers are switching online, accounting for 64% of all Thomas Cook bookings in the UK last year.

Growth in online has been the fastest in all sales channels, rising by 30% in 2018 with continued strong momentum.

Today’s announcement would see the closure of 21 stores across the country, reducing the UK retail estate to 566 shops, which would result in an expected 102 customer-facing roles being made redundant.

A further 218 store-based roles are proposed to be removed across the network following a review of the retail workforce.

A consultation process with the affected staff and their union representatives has begun.

Thomas Cook has developed its digital travel applications into some of the most trusted in the market.

Customer satisfaction with the UK website, measured by net promoter score, rose 5 points in 2018.

In addition, two in five Thomas Cook holidaymakers departing from the UK now use the company’s app to help manage their holiday.

Stores listed for closure:

Gosforth, Newcastle Upon Tyne

West Bromwich Sandwell Centre, West Midlands

Llandudno, North Wales

Sunderland Sainsburys, Tyne & Wear

North Shields, Tyne & Wear

Peterlee, County Durham

Accrington, Lancashire

Market Harborough 23 St Marys Place, Leicestershire

Bury Haymarket, Lancashire

Stratford-upon-Avon, Warwickshire

Aberdeen Langstane, Aberdeen

Chesham, Buckinghamshire

Launceston, Cornwall

Stevenage, Hertfordshire

Shipley, West Yorkshire

Cumbernauld, North Lanarkshire

Guildford, Surrey

Glenrothes 52 Unicorn Way, Fife

Colchester High St, Essex

Kingston upon Thames, Surrey

Kirkintilloch Cowgate, Glasgow

 

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