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NewVoiceMedia secures $50m in new round of funding

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Staff writer ▼ | July 9, 2014
NewVoiceMediaContact centre vendor NewVoiceMedia has secured $50m in a Series E round of funding. The new investment will accelerate the company's rapid international expansion.


The new investment will also allow company to develop its portfolio of cloud solutions and strengthen its infrastructure, sales, marketing and professional services capability in North America, APAC and EMEA.

New investor Technology Crossover Ventures (TCV) led the round, joined by existing shareholders Bessemer Venture Partners (BVP), Highland Capital Partners Europe, Eden Ventures, Notion Capital and salesforce.com. This takes the total raised by the company to $105m.

NewVoiceMedia's cloud customer contact platform integrates with Salesforce to connect organisations with their customers worldwide, enabling them to deliver a personalised customer experience and drive a more effective sales and marketing team.

NewVoiceMedia is significantly outperforming the rapidly expanding cloud contact centre market, and has doubled its number of staff to meet increased demand for its technology. The company now serves in excess of 13,000 agents in 40 countries on five continents, including Parcelforce, QlikView, DPD, Topcon Positioning Systems and Truphone.

"This investment is a powerful endorsement of our world-class technology, market position and global business strategy. In our last financial year, license revenue grew at over 100 percent, outpacing the market fivefold; and as the contact centre industry transitions rapidly to the cloud, our technology leadership, global infrastructure and superior sales and marketing will allow NewVoiceMedia to continue its growth trajectory ahead of the market," said Jonathan Gale, CEO of NewVoiceMedia.

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