DPD Germany to offer grocery delivery starting with HelloFreshStaff Writer | February 18, 2017
With a newly developed industry solution for online food retailing, parcel and express service provider DPD Germany is positioning itself as a premium shipping partner in a high-growth market segment.
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Under the name "DPD Food" DPD will later this year be offering further customers a service which is made-to-measure for the specific requirements of grocery shippers.
One day before the customer's requested delivery date HelloFresh sends the passively cooled boxes to DPD, which then delivers them express the next day at the agreed delivery time – in a perfectly chilled and fresh condition.
Because of the innovative cooling technology of the parcels, transport in refrigerated lorries is not necessary.
Thanks to DPD's Predict service, on the morning of the delivery consignees receive an SMS or email informing them of the precise hour during which the shipment will reach them. In addition they can follow the progress of their delivery with DPD's online, map-based live tracking function.
If DPD does not locate the consignee at home, an alternative delivery is made in line with the consignee's instructions.
For this purpose many HelloFresh customers specify a secure place to deposit their food box (for example in the garage).
If in spite of this the delivery does not reach the consignee in good time, DPD donates it to a welfare organisation which checks the condition of the goods and then distributes good quality groceries for a charitable purpose.
From the summer of 2017 "DPD Food" – DPD's industry solution for grocery shipping – will also be available to further customers from the food segment.
The new product combines DPD's Express and Predict services, offering fast delivery within a guaranteed time window. ■