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Barnes and Noble restores Nook services after cyber attack

Christian Fernsby ▼ | October 19, 2020
Barnes and Noble customers received a worrying email around 1 am on Thursday morning notifying them that the company suffered from a cyberattack on Oct. 10, which brought down its Nook services and led to the unauthorized access to certain systems."
Barnes and Noble
Nook services   Barnes and Noble
"We write now out of the greatest caution to let you know how this may have exposed some of the information we hold of your personal details. Firstly, to reassure you, there has been no compromise of payment card or other such financial data. These are encrypted and tokenized and not accessible," the company said in its statement.

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"The systems impacted, however, did contain your email address and, if supplied by you, your billing and shipping address and telephone number. We currently have no evidence of the exposure of any of this data, but we cannot at this stage rule out the possibility."

The email follows days of complaints from Nook users who said all of their books and data had disappeared from their devices.