DFW top large airport for customer satisfaction in North America
DFW achieved the top ranking for customer satisfaction among large airports, according to ACI's 2016 Airport Service Quality (ASQ) program survey.
DFW finished first for all airports in North America serving more than 40 million passengers each year.
The survey covers 34 key performance indicators of the passenger airport experience, giving the most complete picture of customer service at each airport.
ASQ Award winners are considered among the world's best airports for the quality of their customer service experience.
International passengers gave DFW high marks for the variety and quality of restaurants and shopping facilities, as well as for the ambience of the airport.
Customers noted comfortable waiting and gate areas and the cleanliness of DFW terminals and washrooms. The airport also received positive feedback from customers for technological innovation and availablity, staff friendliness and the ease of passenger flow.
Dallas Fort Worth International (DFW) Airport welcomes more than 65 million customers along their journey every year, elevating DFW to a status as one of the most frequently visited superhub airports in the world. ■
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