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Huge disconnect between managers and customers
Customer satisfactionThursday August 3, 2017 6:31AM ET
Despite the millions companies spend to gather information about customer satisfaction, senior managers often fail to understand those customers' expectations.
Unclear CEO expectations often lead chief marketing officers toward exit
CMOMonday July 31, 2017 5:51AM ET
Nearly three-quarters of chief marketing officers believe their jobs aren't designed to let them have the greatest impact on their companies, according to a new survey.
Strong friendships among women in the workplace reduce conflict
Women coworkersThursday July 27, 2017 5:59AM ET
According to a new study, when employers foster an office environment that supports positive, social relationships between women coworkers, especially in primarily male dominated organizations, they are less likely to experience conflict among women employees.
Knowing more about economic gains makes people less cooperative
Economic gainsMonday July 24, 2017 6:39AM ET
Existing research suggesting that humans cooperate if they know more about their own payoffs has been rebutted: In the long run, access to information about payoff distributions leads to less cooperative behavior.
Feedback-seeking CEOs boost firm performance
Business meetingThursday July 20, 2017 6:58AM ET
For chief executive officers who want to boost their company's bottom line, it pays to be humble. In fact, something as simple as seeking feedback from those who work closely with the CEO has important payoffs.
Meaningless accelerating scores yield better performance
Tracking behaviorMonday July 17, 2017 6:43AM ET
Seemingly any behavior can be "gamified" and awarded digital points these days, from tracking the steps you've walked to the online purchases you've made and even the chores you've completed.
Doing business with another culture? Think twice about handshake
HandshakeThursday July 13, 2017 5:46AM ET
Westerners view handshaking more positively than do East Asians, researchers report in a new study.
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