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Get better customer service by choosing your words wisely
Call centerThursday December 15, 2016 4:21AM ET
The next time you make a complaint to your cellphone or cable company, don't get personal.
How CEO power affects companies in times of crisis
CEO powerMonday December 12, 2016 4:29AM ET
A new study from UT Dallas finds that bestowing considerable power in the CEO does not create value for the firm during industrywide downturns.
Why general counsels don't stop corporate crime?
Bussines fraudThursday December 8, 2016 4:08AM ET
General counsels for corporations are well-versed in the law and should be able to detect and stop fraud, not profit from stock sales utilizing their fraud-related insider information.
The best moment to ask for a raise
Ask for a raiseMonday December 5, 2016 4:47AM ET
We all would like higher salaries and to get a raise you must ask for it. But when? Stick with us, the answer is surprising.
E-commerce platforms should focus on sellers, not buyers
E-commerceThursday December 1, 2016 4:44AM ET
E-commerce platforms, such as Uber and eBay, which link sellers and buyers, face the perennial dilemma of what is more lucrative, supporting the needs of the buyers or the sellers.
I'm pregnant. When to tell my boss?
ExpectingMonday November 28, 2016 4:22AM ET
There comes the time when you realize that you are pregnant and along with all joy and happiness one question comes to mind: When and how to tell that happy news to your boss?
Huge advertising challenges even with close neighbors
AdvertisingThursday November 24, 2016 4:34AM ET
A recent study from the University of Vaasa shows that advertisement developed in one culture can go wrong in another culture.
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