AG Bondi shuts down multimillion dollar tech support scam
The scam operated as Client Care Experts, formerly known as First Choice Tech Support, LLC, and is owned by CEO Michael Seward and his partner, Kevin McCormick.
The defendants ran the tech support scam out of a boiler room in Boynton Beach and employed more than 200 telemarketers at the location.
The order follows an effort by defendants to dissolve an earlier order obtained by Attorney General Bondi’s Office that temporarily shut down the business, froze the defendants’ assets to preserve funds for consumer restitution and appointed a receiver to oversee the operation through the conclusion of the case.
This week, the court denied the defendants’ motion to dissolve and kept the previous order in place pending the final judgment.
Attorney General Bondi’s original complaint alleges that the defendants used deceptive marketing tactics to create alarming pop-up windows on consumers’ computers claiming computers were infected.
The pop-up warnings directed consumers to contact a toll-free number that connected to the defendants’ boiler room.
Once connected to the boiler room, unscrupulous sales agents, posing as computer technicians, claimed to conduct a computer diagnostic test that uncovered malware on the devices. The sales agents then convinced consumers to spend an average of $250 to fix the devices.
The complaint seeks an injunction barring the defendants from engaging in deceptive business practices, and also seeks full restitution for consumers harmed by the defendants’ activities.
With the defendants’ motion to dissolve denied, the case will move forward. ■
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