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£150,000 fine for insurance company that failed to keep customers’ information safe

RSAThe Information Commissioner's Office (ICO) in the UK has fined Royal & Sun Alliance Insurance (RSA) £150,000 following the loss of the personal information of nearly 60,000 customers.

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An ICO investigation looked at the theft of a hard drive device containing 59,592 customers’ names, addresses and bank account details including account numbers and sort codes.

The device also held limited credit card details of 20,000 customers, although CVC numbers and expiry dates were not affected.

ICO enforcement officers found that RSA did not have the appropriate measures in place to protect financial information by preventing the theft at its offices in West Sussex from happening.

The device was stolen from company premises either by a member of staff or a contractor, the information on it was not encrypted and the device has never been recovered.

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